This position ensures that faculty, staff and students receive the full benefit of existing and emerging computer, network, and information technology; provide technical assistance to computer system users, answer questions or resolve computer hardware or software problems for users in person, via telephone or remotely. Responsibilities include:

• Coordinating and providing basic technology and computer software and hardware support to the university community by applying diagnostic procedures to determine sources of technological problems.
• Setting up equipment for faculty and staff use; providing technology recommendations to the campus; coordinating and maintaining communication with other computing professionals on campus for smooth, efficient use of computers on campus.
• Serving as second tier contact for technology support services on campus; mentoring new employees on help desk procedures.

REQUIREMENTS:

• Two years of college or equivalent post-high school education and experience.
• Minimum of 1 -2 years experience using, troubleshooting, and managing technology, preferably in an educational setting.
• Extensive, current knowledge of personal computer hardware and software, network operating systems and infrastructure, and Internet technologies.
• Strong verbal and written communication skills.
• Proven ability to analyze needs and solve problems in a creative and proactive fashion.
• Ability to work independently and as a member of a team.

Send cover letter, application, resume, and transcript of last degree awarded along with the names, addresses and telephone numbers of three professional references to: UTC Office of Human Resources; 615 McCallie Ave, Department 3603; Chattanooga, TN 37403