Medical Records Manager – St. Paul, MN #HIRING

Job Details

Description

Planned Parenthood North Central States

Iowa, Minnesota, Nebraska, North Dakota, South Dakota

Medical Records Manager – St. Paul, MN

Pay: $54,300 - $81,120 annually (experience will be compensated)

Schedule: Full-time, 40 hours per week

Shift times: Monday-Friday, 7:00am-4:30pm

Location: Vandalia Health Center, 671 Vandalia St, St. Paul, MN

Job type: Exempt

Travel: Occasional travel for in person, all-manager meetings to other locations in affiliate. (Typically twice a year, advanced notice given).

Questions? Contact Jobs@ppncs.org.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network. (ND and SD)
• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• Retirement: 403(b) with employer match, 50% for the first 6% deferred
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote.
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date flexibility.
• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• Shift differentials:
  • $1.50/hour (weekend), $3.00/hour (evening), $4.00/hour (float/travel), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
• Travel reimbursement.
• Schedules created & sent out 6 weeks in advance.
• Option of picking up additional shifts, including at other locations other than your “home” clinic.

Minimum Qualifications:

• Four years of experience working in a health care setting
• Two years of supervisory/leadership experience
• Experience working with confidential information
• Must have the ability and willingness to travel as needed within PPNCS
• Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.)

Your Day-to-Day Responsibilities:

• Directly supervises Centralized Services Associates and specialists providing patient support over the phone, managing medical records requests and prior authorizations, facilitating patient communication, and leading other central administrative activities to support health center operations.
• Ensures timely response to Release of Information (ROI) submissions and other records requests and maintains designated customer service levels for all Medical Records team functions.
• Interfaces with Patient Services leadership, Health Center leadership, and other departments to leverage the benefits of a centralized approach to patient care and continually audits health services operations to identify opportunities to centralize relevant activities to increase the patient-facing capacity of our health centers.
• Builds relationships within the organization and works in partnership with Health Center managers, Patient Services, and Health Services leadership to find new ways for Medical Records to support PPNCS health centers and improve patient experience.
• Maintains, updates, and improves the Centralized Services Knowledge Base System (KBS) and facilitates proper ongoing training and development for Centralized Services Associates. 
• Participates in workgroups to ensure consistency and collaboration across Health Services, partners with other Health Services leaders to manage changes and implement process improvements.
• Provides expert leadership to the Medical Records team and promotes a culture of teamwork and mutual support as a partner to other Health Services teams.
• Supports and leads team through changes in the business. Serves as a role model to staff and peers in business ethics, integrity, customer service, and service recovery.
• Responsible for the day-to-day management of all department activities. Monitors daily systems and procedures to ensure that employee performance and customer service remain excellent.
• Takes proactive steps to resolve staff issues quickly and efficiently using ongoing, continual feedback
• In consultation with Human Resources, responsible for staff performance plans and disciplinary actions.
• Analyzes, prepares and submits all necessary reports and ensures that these reports are done accurately and in a timely manner. Submits additional reports as requested and meets deadlines.
• Regularly conducts analyses of the department and creates measurable goals and objectives to ensure successful department operations and financial stability. Utilizing process improvement tools, implements activities to achieve department goals and objectives and evaluates results.
• Works to advance all the medical services provided at PPNCS health centers including family planning, reproductive health services, abortion services, contraceptive services, vasectomies, and transgender care.
• Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
• Other duties as assigned.

About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom. 

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation. *

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)