Stewardship Coordinator

Position Summary:  The Stewardship Coordinator plays a vital role in supporting the stewardship and engagement of the Bellevue University Foundation, including electronic and written stewardship communication, expendable and endowed donor impact reports, constituent and grant research, and special event support. Reporting to the Director of Advancement Services, this position provides essential administrative and operational support. Be a part of a team in building upon a strong tradition of thanking and reporting to current and new donors. The ideal candidate will leverage their expertise to advance the university’s mission as a sustainable academic institution dedicated to excellence.

Key Responsibilities:

• Provide administrative support to team members, ensuring efficient operations and seamless collaboration.
• Draft and prepare acknowledgment letters and other communications to enhance donor engagement and advance the stewardship mission.
• Manage tasks related to the department's electronic and printed communications.
• Provide support for special events, including those occurring outside standard business hours.
• Conduct constituent and grant research to support fundraising and stewardship initiatives.
• Assist in preparing donor impact reports to highlight the value and outcomes of contributions.

Essential Functions:

Operational Effectiveness and Efficiency

• Works to build a culture of gratitude and ensures that donors are appreciated, informed and engaged.
• Work with both a broad range of university-wide colleagues and external constituents and is highly service oriented.
• Assist with donor and grant research.
• Ensures pledge and contribution transactions are accurately processed and acknowledged, in adherence to prescribed timelines and applicable institutional and federal specifications or restrictions.

Stewardship and Communications

• Assists with electronic and printed communications including donor reports.
• Assist with compiling data, planning, organizing and execution of stewardship projects and events.
• Provides administrative support to members of the team and works in collaboration to support the stewardship efforts of the office and build strong partnerships with BU leadership.
• Manages department’s email accounts and Webform submissions.

Technological Proficiency

• Participates in inter-departmental collaborations to analyze existing procedures to design strategies to improve or leverage vendor; online, and in-house resources to efficiently and accurately maintain academic, biographic, demographic, and/or financial information for all University constituents; such as current and former students, current and former donors, faculty and staff members, corporate partners, and external organizations.
• Collects and maintains stewardship activities in Salesforce.

Office Ambassador

• Provides outstanding customer service consistent with the department’s mission to all internal and external clients.
• Builds strong partnerships with University leadership, the academic units, other University departments.
• Responds to external requests for information, materials, and assistance
• Support projects, events, and processes at all levels in respond to the needs of the overall team.

Marginal Functions:

• Performs other duties as assigned.

Individual Contributor Competencies:

• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to customers and committed to customer satisfaction.
• Quantity/Quality of Work - Pays close attention to detail.  Strives to achieve accuracy and consistency in all tasks.
• Teamwork– Encourages team unity by interacting positively with co-workers through the sharing of information or expertise, working together to solve problems, and putting team success first.
• Time Management - stays focused uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Benefactor focus - the ability to keep the donor at the center of what we do, and why we do it. Exhibits passion about improving and creating lasting partnerships with employers.
• Inclusivity - Understands that each individual is unique; recognizes individual differences along the dimensions of: race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full-time or part-time status.
• Communication (Spoken & Written) - Able to clearly present information through the spoken word; influences or persuades others through oral presentation in positive or negative circumstances; listens well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information
• Customer Focus - Cultivates a positive customer service relationship and two-way communication; identifies and understands the needs wants, and expectations of customers, whether internal or external; delivers products and services that meet customer expectations

Education: High School diploma or equivalent required, College degree preferred.

Experience:  Minimum of five (5) years executive level administrative support, relationship building, and superior customer service.

• Must be ability to handle multiple tasks simultaneously, while producing timely quality work.
• Strong written, verbal, and interpersonal communication skills required.
• High degree of confidentiality when working with sensitive donor data.
• Able to work independently and as part of a team.
• Able to initiate and complete projects and provide donor support with little supervision while exercising good judgment.
• Ability to interact effectively with donors, alumni, civic leaders, vendors and university personnel at all levels.
• Customer focused, with the ability to gather information, research concerns and resolve issues.
• Strong organizational skills, self-confidence, assertiveness, diplomacy and professionalism to interface effectively in varied situations with persons from diverse educational and professional backgrounds.
• Requires the ability to maintain strict level of confidentiality in the handling of account and donor information.

Computer Skills:  Strong working knowledge of Microsoft Office software and database systems required.

Work Environment:

• Frequent use of phone and PC.
• Works in a normal office environment.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.