Street Outreach Case Manager-Shelter #HIRING

Position Summary: The Street Outreach Case Manager plays a critical role in Stephen Center's mission to provide support, resources, and pathways to stability for individuals experiencing homelessness. This position focuses on building trust and relationships with unsheltered individuals while working collaboratively with other street outreach teams and the Threshold Continuum of Care (CoC) serving Douglas, Sarpy, and Pottawattamie counties. Additionally, the Street Outreach Case Manager will provide case management support to Stephen Center shelter clients as needed, offering continuity of care to both sheltered and unsheltered individuals.

Key Responsibilities:

• Conduct proactive outreach to individuals and families experiencing homelessness, including encampments, public spaces, and other locations where unsheltered individuals may reside.
• Build trusting relationships with clients to assess their needs, provide support, and facilitate access to resources.
• Collaborate with local shelter street outreach teams, including Threshold, to ensure coordinated and effective services.
• Maintain comprehensive knowledge of community resources, including housing programs, mental health services, addiction recovery support, and medical care.
• Assist clients with accessing emergency shelter, long-term housing options, and other support programs.
• Develop and monitor individualized case management plans, including goal setting and progress tracking.
• Provide case management services to Stephen Center shelter clients, addressing their specific needs and goals for stability.
• Support individuals who are not currently checked into a shelter by connecting them to available resources and programs.
• Provide crisis intervention and de-escalation as needed.
• Maintain accurate and timely documentation in compliance with organizational and funder standards.
• Participate in community meetings, trainings, and collaborations to represent Stephen Center and improve service delivery.
• Uphold the values of dignity, respect, and trauma-informed care in all interactions.

• Other duties as assigned

Qualifications

• Bachelor’s degree in social work, human services, psychology, or a related field; equivalent experience may be considered.
• Experience working with individuals experiencing homelessness, addiction, or mental health challenges preferred.
• Strong interpersonal, communication, and organizational skills.
• Demonstrated ability to build rapport with diverse populations, including individuals in crisis.
• Knowledge of community resources and referral processes in the Omaha area is a plus.
• Valid driver’s license and reliable transportation required.

Working Conditions

• The role requires working in outdoor environments and visiting unsheltered locations in various weather conditions.
• May involve occasional evening and weekend hours to meet client needs.

Medical

Dental, vision, and STD 100% employer paid

Salary: $21-25 per hr

Other Benefits include:

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance, Accidental Death/Dismemberment Insurance

10 paid holidays

Free Planet Fitness membership to 36th & L location-$120 value!

22% Discount at Verizon Wireless

Free on-site lunches

Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!