Manager, Network Services - NAM - GSC - US

JOB SUMMARY

The Network Services Delivery Manager - NAM will report directly to the Directo of Network Services. The role has enterprise responsibility for all areas of the network, including managing and supporting day-to-day operations of connectivity for critical systems and applications throughout the enterprise. This will include managing a team of network engineers who are responsible for the day-to-day support of firewalls, DNS/DCHP, Routing, Switching, Load-Balancing etc. The enterprise consists of several core Data Centers and over 500 locations. The role will also be pivotal in partnering with our Managed Service Provider to ensure issues at our remote sites are handled and worked in a timely fashion.

RESPONSIBILITIES

Reports to the Network Services Director and will be responsible for all elements of Telecommunications, Data, Voice, Security, wireless, and Cloud services for the Sysco Enterprise

Manage and maintain all aspects of the Network, and associated projects

Prepare status reports for projects, operations, budget, and maintain the department strategy with long- and short-term objectives

Lead a dynamic team of individuals that are direct-hire, contractors, and managed services companies

Oversee the team's development activities toward established milestones with a focus on, Enterprise and team level goals.

Oversee the team's development activities towards established milestones

Oversee the team's training and growth, while keeping up with emerging technologies

• Provide leadership and mentoring to a dynamic team of full-time employees that includes performance tracking.
• Oversee team-based budget, track cost, enter purchase request, and forecast cost.
• Work with other teams at all levels that include operations, projects, MAC, Break-fix, Outages, Incident management, and 3rd party providers.
• Lead and oversee both simple to complex projects start to finish with proper documentation.
• Maintain highly advanced solutions to meet a broad spectrum of business needs.
• Work directly with telecommunication providers and vendors at all levels.
• Partner and work with 3rd party teams and vendors as needed to meet enterprise objectives.
• Operate as an SME and represent the Network Services team with the business and upper management.
• Lead efforts and determine technology-based solutions to meet business requirements enterprise-wide.
• Manage partner relationships between telecommunications carriers and vendors.
• Establish a communicate common goals, personal goals, and direction for staff.
• Actively participate in major outages to drive outages to resolution.
• Represent the Network Services team with the business and all levels of management.
• Oversee the design, implement, maintain, recommend, and support local and remote portions of the Sysco Enterprise Network
• Drive lifecycle strategies for your area of responsibility.
• Drive initiatives to provide value for day 2 support.
• Responsibilities include maintaining detailed project plans, scopes of work, diagrams, central team repositories, and other technical documentation.
• Provide timely status updates to customers, project managers, and all levels of management.
• Report RCAs associated with incidents.
• Technical understanding of all LAN, WAN, QoS, Security, and Datacenter related operations
• Participate in enterprise-level meetings with all levels of management.
• Represent Network services with various IT and business-based groups as a subject matter expert.
• Lead and perform complex problem isolation across the infrastructure.
• Lead and perform problem isolation with Telecommunication vendors (AT&T, TWC, Century Link, Verizon, etc ) and internal teams.
• Participate and provide continuous research, assessment, recommendations, and implementation of new technologies as needed by the Sysco organization.
• Expected to be available 24X7X365 as required to maintain the enterprise infrastructure.
• Oversee an enterprise infrastructure On-call rotation for the team.
• Lead implementation efforts across the enterprise and ensure that projects are executed according to design, within project timeframes, and budget.
• Develops and recommends strategies for growth, direction, and other enhancements by maximizing the functionality of the infrastructure.
• Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise network.
• Support the campus environments as required and locations nationwide.
• Point of contact for managed service providers
• Manage and oversee managed service providers.
• Develop an operational process to services the Sysco Enterprise
• Maintain tools that support enterprise environments worldwide.
• Additional duties as assigned by the Network Services Leadership

Education Required:

• Bachelor's Degree, or equivalent experience,

Experience Required:

• 5 years of experience

Licenses/Certification Preferred:

• Certificates such as CCNP (Cisco Certified Network Professional), CCIE (Cisco Certified Internetwork Expert), and/or MCSE preferred.
• Plus, if Project management courses were attended or certification are held.
• Plus, if Process courses were attended or certifications are held.
• Management course was attended, or certifications are held

Technical Skills and Abilities:

• Prior Management knowledge and skills in larger enterprise environments (Fortune 500's)
• Prior experience in a leadership/team management role with 8-10 years' experience in supporting and managing large enterprise networks.
• Ability to create business cases and operational processes.
• Ability to create and manage forecasts, and budgets.
• Understanding of the ITIL model and standardized process
• Knowledge of Cisco Systems solutions in the areas of LAN, WAN, Security, and Wi-Fi
• Overall knowledge of Network Security and interdependencies with network
• Large Scale Cisco Enterprise LAN/WAN and Wi-Fi.
• Provisioning and circuit ordering / capacity management
• Knowledge Telecommunication providers.
• Experience in large enterprise environments (500+ sites)
• Possess a high degree of professionalism, customer service, and dependability.
• Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices, and procedures.
• Solid written and verbal communication.
• Ability to work in a remote capacity.
• Ability to work in a team environment

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The employee is frequently required to sit and reach with hands and arms.
• Position may require travel to remote locations. Estimated travel 10%

Travel Requirements:

Position may require travel to remote locations. Estimated travel 10%

Work Environment

• This position can be performed from the corporate facility or a remote location
• Must be able to do limited travel to Sysco facilities or operating companies.
• This position requires performing a task from office and warehouse spaces including cold areas
• The noise level in the work environment is usually moderate

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.