Technology Analyst

Organizational Overview

Dynamo Software has provided industry-tailored, highly configurable investment management, reporting and data management solutions to the global alternative investment industry since 1998. Dynamo provides SaaS solutions across the private investment landscape including fund administrators, endowments, pension funds, foundations, private equity and venture capital funds, real estate investment firms, hedge funds, prime brokers, funds of funds, and family offices. The Dynamo platform has improved the productivity of fundraising, deal, research, investor servicing, portfolio management, and compliance teams worldwide. Collectively, Dynamo's 1,000+ clients manage over $10 trillion in assets.

The Company's proprietary Dynamo Accounting software provides easy access to all firm information from one intuitive interface, handles complex fund structures and economic arrangements, and provides best of breed reporting. Dynamo Software's experienced team of accounting professionals offers a full range of implementation and outsourcing services tailored to each client's needs and budget. Clients include venture, buy-out, fund of funds, SBICs, family offices and other private equity firms with assets under management ranging from under $200 million to multi-billion.

Although we operate as a unified team, our Dynamo PEView team effectively has two practices:

• Licensing and related implementation & support services
  • Dynamo PEView
  • Dynamo Accounting
• Outsourced Accounting and Reporting Services

Role Overview:

This position is within the licensing and implementation team and reports to the Director of Technology. This team installs, implements, configures and supports back-office accounting solutions including PEView and Dynamo Accounting. In addition to the 500 client end users, this team also supports the Outsourced Accounting and Reporting Services practice. In this role, the incumbent will support all aspects of the Systems Development Life Cycle in partnerships with Sales, Product, Administration and Operations teams. The ideal candidate will have excellent, white-glove-level customer service skills, a keen eye for operational efficiency and a positive energy to contribute to our fun and engaging team.

Your Responsibilities:

• Client and colleague support
  • Provide tier II client technical support including software installations, software upgrades, database installation, database/application configuration, administration training, troubleshooting technical issues, etc.
  • Provide tier I client technical support including user maintenance via Active Directory and various client applications, changer execution on Dynamics GP databases, satisfy compliance requests, etc.
  • Conduct mass uploads of data including backup and restore management
  • Provide Internal and external helpdesk support as needed
• Operations
  • Onboard/offboard new clients, users, employees
  • Conduct project management for designated tech team related projects
  • Identify and roll out operational solutions for initiatives including project tracking, communication, product solutions, version control
  • Ensure team compliance with security initiatives including password security/changes and responding to colleague request for support.
  • Enhance inventory of training materials to be used to support requests
• Development initiatives - Support project development life cycle management
  • Confirm issues/opportunities, translate to development team, test proposed solutions and distribute/communicate solutions as needed.
  • Migrate clients from client/server platform to web-based platform
• Reinforce, enhance and evolve information security protocol as needed

What you bring:

• Minimum 5 years working with the back-end of relational databases
• Demonstrated SQL analytical skills
• Bachelor's Degree in a technical or accounting field
• Minimum 4 years of customer service experience
• Effective project management experience
• Ability to communicate effectively with colleagues and clients
• Ability to explain technical solutions to a non-technical audience.
• Ability to support users of all technical abilities
• Tendency towards leadership and creative solutions
• Commitment to identifying and supporting best practice initiatives
• Characterizes oneself as self-driven, independently motivated and a strong team player

What we offer:

• The ability to have an IMPACT. Good ideas come from everyone in our organization, and we are agile enough to embrace new ideas and directions
• The opportunity to gain knowledge and experience in the rapidly growing financial services and alternative assets industry
• A very attractive work culture in an established technology company - we take pride in our work and people
• A flexible work environment with opportunities for remote/hybrid work or flexible hours
• Excellent health insurance program for you and your family

Dynamo Software, Inc. is an equal opportunity employer. All employment decisions and personnel actions at the Company are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, sexual orientation, gender identity, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.